Customer Service Team Leader - Retail Ops

Whole Foods Market IP. L.P.; Dedham (MA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market IP. L.P. is seeking a proactive Team Member to support daily store operations, drive exceptional customer experiences, and help manage costs and labor targets. You will collaborate with the Team Leader to maintain standards and support store programs.

The role emphasizes coaching, team development, and maintaining product knowledge while ensuring compliance with safety and regulatory policies. A flexible schedule including nights and weekends is required.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.
• Ability to lift 50 pounds and work in a fast-paced retail environment.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Resolves customer questions and concerns promptly.
• Mentors Team Members and evaluates performance.
• Acts as point person in absence of Team Leader.

Skills

Customer service

Leadership

Team building

Communication

Decision making

Coaching

Product knowledge

Regulatory knowledge

Financial awareness

Email proficiency

Microsoft Office

Operations applications

Tools

Email

Microsoft Office

Operations software

Job description

Whole Foods Market IP. L.P. is seeking a proactive Team Member to support daily store operations, drive exceptional customer experiences, and help manage costs and labor targets. You will collaborate with the Team Leader to maintain standards and support store programs.

The role emphasizes coaching, team development, and maintaining product knowledge while ensuring compliance with safety and regulatory policies. A flexible schedule including nights and weekends is required.