Customer Experience Team Lead (Front End & Loyalty)

TJX; Onalaska (WI); On-site; USD 20,664 - 21,352; Full time

Benefits offered by this job

Associate discount

401(k) with match

Medical, dental, vision coverage

Life insurance

Paid vacation and holidays

Job summary

TJX is seeking a dedicated Team Leader in Onalaska, WI. The role involves promoting customer service excellence, supervising a team, and ensuring the implementation of loyalty programs while maintaining store cleanliness. Ideal candidates will have a year in retail and 6 months in a leadership role, alongside strong communication and organizational skills. The position provides competitive pay at $15.00 to $15.50 per hour along with various benefits, including a 401(k) plan and employee discounts.

Qualifications

• 1 year retail experience and 6 months of leadership experience required.
• Strong communication and organizational skills with attention to detail.
• Available to work a flexible schedule, including nights and weekends.

Responsibilities

• Promote an excellent customer experience and lead a team of Associates.
• Train and mentor Associates on customer service and loyalty programs.
• Coordinate breaks for Associates and address customer concerns promptly.

Skills

Customer service

Leadership

Communication

Organization

Merchandising techniques

Multi-tasking

Job description

TJX is seeking a dedicated Team Leader in Onalaska, WI. The role involves promoting customer service excellence, supervising a team, and ensuring the implementation of loyalty programs while maintaining store cleanliness. Ideal candidates will have a year in retail and 6 months in a leadership role, alongside strong communication and organizational skills. The position provides competitive pay at $15.00 to $15.50 per hour along with various benefits, including a 401(k) plan and employee discounts.