Customer Experience & Support Specialist I

Mouser; Mansfield (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Mouser Electronics in Mansfield, Texas is seeking a CSR I to enter and verify orders by phone or email, review data for discrepancies, and provide basic product information such as compatibility, price and availability. The role emphasizes accuracy, timely communication, and customer-focused service.

You will meet performance metrics, expand product knowledge, and support multiple teams as needed while maintaining a positive, professional attitude in all contacts with customers and colleagues.

Qualifications

• High School Diploma or equivalent.
• Effective verbal and written communication skills.
• Proficiency with MS Word, Excel, Outlook and general software tools.

Responsibilities

• Enter and verify orders by phone or email, review data for discrepancies and obtain clarifications.
• Provide basic product information (compatibility, price, availability) to customers.
• Identify customer needs and offer resolution options to meet them.
• Maintain pricing guidelines and obtain approvals for exceptions.
• Generate new and repeat sales through cross-selling, upselling and add-ons.
• Support other customer service teams as needed; maintain professional communication at all times.

Skills

Verbal communication

Written communication

Microsoft Word

Excel

Outlook

Problem solving

Teamwork

Attention to deadlines

Negotiation

Education

High School Diploma

Tools

Microsoft Windows

Internet & Email

Job description

Mouser Electronics in Mansfield, Texas is seeking a CSR I to enter and verify orders by phone or email, review data for discrepancies, and provide basic product information such as compatibility, price and availability. The role emphasizes accuracy, timely communication, and customer-focused service.

You will meet performance metrics, expand product knowledge, and support multiple teams as needed while maintaining a positive, professional attitude in all contacts with customers and colleagues.