Customer Service & Data Entry Specialist II

Mouser Electronics, Inc.; Mansfield (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Mouser Electronics in Mansfield, Texas, is seeking a detail-oriented CSA to join our customer service team. The role emphasizes delivering the highest level of service, accurate data entry, and timely quotes.

You will handle orders, web admin tasks, and support global customers using Mouser tools. Strong English communication, typing, and computer skills are essential, with opportunities to expand knowledge across product areas.

Qualifications

• High School Diploma or equivalent.
• 2+ years CSA I experience required.
• Cross-trained on at least one or more sub functions apart from the primary process.
• Productivity: 8 orders/hour (Order mgt) and 60 orders/hour (Web admin).
• CSA II assessment score must be 100%+ and PPM score below 700.

Responsibilities

• Provide the highest level of customer service.
• Perform data entry accurately using computer programs; formats material as required.
• Proofs data entries and generates reports; reviews discrepancies and requests clarifications.
• Process customer requests and provide price and delivery quotes within deadlines.
• Accurately process customer transactions such as orders and quotes via email or Mouser web tool.
• Research and expand Mouser product knowledge utilizing all available sources.
• Support local Customer Service teams and other teams when needed.

Skills

Customer service

Data entry

Analytical skills

Typing

Math skills

Writing skills

MS Office

Spreadsheets

Telephone etiquette

English communication

Teamwork

Deadline management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Windows OS

Mouser web tool

Job description

Mouser Electronics in Mansfield, Texas, is seeking a detail-oriented CSA to join our customer service team. The role emphasizes delivering the highest level of service, accurate data entry, and timely quotes.

You will handle orders, web admin tasks, and support global customers using Mouser tools. Strong English communication, typing, and computer skills are essential, with opportunities to expand knowledge across product areas.