Customer Service Associate — Order Accuracy & Upsell

Mouser Electronics; Mansfield (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Mouser Electronics is seeking a customer service/inside sales professional in Mansfield, TX to enter orders, verify details, and provide product information. You will help customers with pricing, availability, and options while maintaining a high level of service.

The role requires strong communication, Excel proficiency, and the ability to work with multiple computer programs. A focus on teamwork and achieving targets will drive success and career growth at Mouser.

Qualifications

• High School Diploma or equivalent.
• Experience handling customer orders via phone or email.
• Proficiency with Excel and basic data review.
• Ability to learn multiple computer programs quickly.

Responsibilities

• Enter orders accurately via phone or email and review information.
• Review and verify order details; request clarification as needed.
• Provide basic product information and options to customers.
• Cross-sell and up-sell to increase sales.
• Meet performance metrics and maintain professional communication.
• Support other teams when needed.

Skills

Behavioral

Written Communication

Excel

Verbal Communication

Attention to Detail

Problem Solving

Multi-tasking

Teamwork

PC Skills

Negotiation

Education

High School Diploma

Tools

Windows OS

Microsoft Office

Email & Internet

Job description

Mouser Electronics is seeking a customer service/inside sales professional in Mansfield, TX to enter orders, verify details, and provide product information. You will help customers with pricing, availability, and options while maintaining a high level of service.

The role requires strong communication, Excel proficiency, and the ability to work with multiple computer programs. A focus on teamwork and achieving targets will drive success and career growth at Mouser.