Customer Accounts Specialist I - Credit & Collections

Mouser Electronics, Inc.; Mansfield (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Mouser Electronics, Inc. in Mansfield, Texas, is seeking a Customer Accounts Representative I to join our award-winning global distributor team.

You will handle customer requests, process orders, manage credits and payments, and maintain accurate account notes while delivering excellent service via phone, email and chat. Candidates need a High School Diploma and 2 years of customer service; bilingual Spanish/English is a plus; intermediate MS Office skills required.

Qualifications

• High School Diploma or Equivalent, plus 2 years of customer service or similar experience.
• Bilingual Spanish/English is a plus; strong written and verbal communication skills.
• Intermediate Microsoft Office proficiency and multitasking ability.

Responsibilities

• Review and process customer requests accurately and timely.
• Handle orders, credits, payments, and account maintenance.
• Maintain concise, accurate notes of customer interactions across channels.
• Deliver excellent customer service through phone, email, and online chat.
• Identify/resolve account issues to ensure timely order release and payment processing.

Skills

Bilingual: Spanish/English

Excel

Strong communication

Attention to detail

Customer service experience

Time management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Mouser Electronics, Inc. in Mansfield, Texas, is seeking a Customer Accounts Representative I to join our award-winning global distributor team.

You will handle customer requests, process orders, manage credits and payments, and maintain accurate account notes while delivering excellent service via phone, email and chat. Candidates need a High School Diploma and 2 years of customer service; bilingual Spanish/English is a plus; intermediate MS Office skills required.