Customer Experience & Support Specialist

Certus Pest; Tampa (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Certus Pest is seeking a proactive Customer Service and Inside Sales Support specialist to respond to customer inquiries, manage calls, and ensure accurate account handling. You will support sales, technicians, and department heads, helping resolve issues and drive customer satisfaction.

Responsibilities include maintaining accounts, processing payments, scheduling inspections, and contributing to marketing initiatives during peak periods. A high school diploma and basic math skills are required.

Qualifications

• High School diploma or equivalent.
• Previous customer service and/or inside sales experience preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to calculate basic math.
• Must pass a seven-year criminal background check and substance abuse testing.

Responsibilities

• Handle inbound and outbound customer service-related calls, qualifying each call and determining customer needs.
• Maintain and update customer accounts, document all interactions, and set up Call Back services.
• Collect payments, schedule inspections and quality control visits, and resolve billing issues.
• Support sales and marketing initiatives, assist inside sales during peak hours, and meet or exceed performance metrics.
• Foster strong communication with platform branches to continuously improve customer experiences

Skills

Communication

Interpersonal skills

Problem solving

Team collaboration

Education

High School diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Certus Pest is seeking a proactive Customer Service and Inside Sales Support specialist to respond to customer inquiries, manage calls, and ensure accurate account handling. You will support sales, technicians, and department heads, helping resolve issues and drive customer satisfaction.

Responsibilities include maintaining accounts, processing payments, scheduling inspections, and contributing to marketing initiatives during peak periods. A high school diploma and basic math skills are required.