Customer Experience Specialist - Inside Sales & Support

Certus Pest, Inc.; Tampa (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Certus Pest, Inc. in Tampa, FL seeks an energetic customer service and inside sales professional to respond to requests, manage calls, and ensure satisfaction through accurate account handling and clear communication.

You will support sales, technicians, and managers to resolve issues impacting the customer experience. Responsibilities include updating accounts, collecting payments, scheduling inspections, and assisting during peak periods while aiming to meet performance metrics and deliver

Qualifications

• High School diploma or equivalent.
• Previous customer service and/or inside sales experience preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to calculate basic math.
• Must pass a seven-year criminal background check and substance abuse testing.

Responsibilities

• Handle inbound and outbound customer service-related calls, qualifying each call and determining customer needs.
• Maintain and update customer accounts, document all interactions, and set up Call Back services.
• Collect payments, schedule inspections and quality control visits, and resolve billing issues.
• Support sales and marketing initiatives, assist inside sales during peak hours, and meet or exceed performance metrics.
• Foster strong communication with platform branches to continuously improve customer experiences.

Skills

Communication

Problem solving

Collaboration

Inside sales experience

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Pest Pac

Velocify

Job description

Certus Pest, Inc. in Tampa, FL seeks an energetic customer service and inside sales professional to respond to requests, manage calls, and ensure satisfaction through accurate account handling and clear communication.

You will support sales, technicians, and managers to resolve issues impacting the customer experience. Responsibilities include updating accounts, collecting payments, scheduling inspections, and assisting during peak periods while aiming to meet performance metrics and deliver