Customer Experience & Support Specialist

Kedia Corporation; Dayton (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading corporation in customer service is seeking a Customer Service Representative in Dayton, OH. Responsibilities include providing information about products and services, maintaining accurate records of customer interactions, and resolving service or billing complaints. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. This role offers opportunities for growth and development in a fast-paced environment.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions.
• Resolve customers' service or billing complaints.
• Determine charges for services requested.
• Review insurance policy terms.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A leading corporation in customer service is seeking a Customer Service Representative in Dayton, OH. Responsibilities include providing information about products and services, maintaining accurate records of customer interactions, and resolving service or billing complaints. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. This role offers opportunities for growth and development in a fast-paced environment.