Customer Service Representative

Current Events; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Steady full-time hours

Competitive pay and advancement

Training and development

Meaningful role with customer impact

Supportive team culture

Job summary

Current Events in Dayton is seeking a dependable Customer Service Representative who excels at helping people feel informed and valued. This role centers on clear communication, problem-solving, and delivering friendly, reliable support across phone, email, and in person.

You will join a team focused on consistency and quality, with steady full-time hours and opportunities to grow. If you stay composed under pressure and enjoy collaborative, customer‑facing work, this is a great fit.

Qualifications

• Excellent communication and interpersonal skills.
• Reliable, organized, and detail-oriented.
• Calm, patient, and professional under pressure.
• Comfortable with computers and eager to learn new systems.
• Experience in customer service or related roles is a plus.

Responsibilities

• Assist customers by phone, email, and in person, providing clear answers and effective solutions.
• Build a solid understanding of our products and services to offer accurate guidance.
• Process orders, handle customer requests, and maintain updated records.
• Coordinate with team members to ensure each customer receives timely, reliable support.
• Follow up with customers to confirm satisfaction and complete any outstanding needs.

Skills

Communication

Organization

Professionalism

Tech savvy

Customer service experience

Job description

About the job Customer Service Representative

Do you take satisfaction in helping people feel supported and understood? If creating smooth, positive experiences comes naturally to you, this role may be a strong match.

We're looking for a dependable, people-focused Customer Service Representative to join our Dayton team. This position centers on communication, problem-solving, and ensuring every customer leaves the interaction feeling informed and valued.

If you appreciate doing quality work, staying composed when things get busy, and collaborating with a team that aims for consistency and clarity, you'll feel right at home here.

Responsibilities

• Assist customers by phone, email, and in person, providing clear answers and effective solutions
• Build a solid understanding of our products and services to offer accurate guidance
• Process orders, handle customer requests, and maintain updated records
• Coordinate with team members to ensure each customer receives timely, reliable support
• Follow up with customers to confirm satisfaction and complete any outstanding needs

Qualifications

• A strong communicator who genuinely enjoys connecting with others
• Organized, reliable, and attentive to detail
• Able to stay professional, patient, and steady during peak moments
• Comfortable with basic computer applications and open to learning new systems
• Experience in customer service, retail, or office roles is welcome but not required

Benefits

• A team culture built on support, respect, and shared goals
• Steady full-time hours with a balanced schedule
• Competitive pay and opportunities for advancement
• Training and development to help you expand your skill set
• A meaningful role where your work directly shapes customer experiences