Customer Experience Supervisor — Coaching & Checkout

JCPenney; Whitehall (PA); On-site; USD 26,174 - 32,718; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation/holidays

401(k) with company match

Associate discount on merchandise

Job summary

JCPenney is seeking a Customer Experience Supervisor in Whitehall, Pennsylvania. In this role, you will be responsible for driving profitable sales growth by leading and engaging associates, coaching them on customer service, and managing checkout operations. The position offers a competitive benefits package, including medical and a 401(k) with company match. Pay ranges from $19.00 to $23.75 per hour, depending on experience.

Qualifications

• Ability to drive profitable sales growth by leading and engaging associates.
• Experience in coaching associates on customer service.
• Competence in managing staff schedules effectively.

Responsibilities

• Act as a role model for the Manager on Duty program.
• Train and mentor cashier associates on best practices.
• Optimize checkout efficiency during peak traffic periods.
• Coordinate new hire orientations and ongoing training.

Skills

Customer Service

Cashier Training

Leadership

Critical Thinking

Sales Growth

Job description

JCPenney is seeking a Customer Experience Supervisor in Whitehall, Pennsylvania. In this role, you will be responsible for driving profitable sales growth by leading and engaging associates, coaching them on customer service, and managing checkout operations. The position offers a competitive benefits package, including medical and a 401(k) with company match. Pay ranges from $19.00 to $23.75 per hour, depending on experience.