Customer Experience Supervisor

Weis Markets; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Weis Markets seeks an Assistant Customer Experience Manager to lead the Front End team, ensure friendly service, manage cash handling, and uphold store policies. You will train associates, schedule staff, and oversee daily operations to optimize checkout efficiency.

In this role you will coordinate with store leadership, monitor compliance with safety standards, manage inventory and supplies, and support promotions while maintaining a positive customer experience.

Qualifications

• Supervises all Associates within the department and may lead the building in the absence of store management.
• Ensures front-end operations are compliant with company policies and applicable laws.
• Trains associates, participates in performance reviews, and uses LMS for training.
• Keeps knowledge of weekly ads and promotions to answer customer questions.
• Maintains safety and sanitation in parking lot and front end areas.

Responsibilities

• Oversees front-end operations and customer service quality.
• Monitors cash handling and security measures.
• Schedules front-end staff to meet weekly demand and labor budgets.
• Trains and develops customer experience associates.
• Maintains equipment and reports issues in a timely manner.
• Directs the flow of customers at checkout to minimize wait times and optimize service.

Skills

Customer service

Leadership

Communication

Scheduling

Cash handling

Training

Inventory management

OSHA compliance

PPE usage

Tools

POS system

Intercom system

Job description

Weis Markets seeks an Assistant Customer Experience Manager to lead the Front End team, ensure friendly service, manage cash handling, and uphold store policies. You will train associates, schedule staff, and oversee daily operations to optimize checkout efficiency.

In this role you will coordinate with store leadership, monitor compliance with safety standards, manage inventory and supplies, and support promotions while maintaining a positive customer experience.