Customer Experience Leader — Front End

weis; Emmaus (PA); On-site; USD 48,000 - 76,000; Full time

Job summary

WEIS is seeking a Customer Experience Manager to lead the front-end department, ensuring a smooth checkout and exceptional service. You will monitor cashier performance, implement programs, and guide associates to maintain accuracy and efficiency in daily store operations.

The role requires strong supervisory skills, training ability, and a focus on preventing losses while upholding company policies and safety standards in a bustling retail environment.

Qualifications

• High School Diploma or general education degree (GED) required.
• Associate or bachelor's degree in business relate

Responsibilities

• Oversees all aspects of front-end department operations.
• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Enforces cash handling control and security measures to prevent losses and ensure compliance.
• Assists cashiers with transactions and conducts unannounced audits.
• Trains associates for a fast, friendly checkout experience and communicates new programs.

Skills

Customer service

Team leadership

Cash handling

Training

Scheduling

Inventory management

Communication

Education

High School Diploma or GED

Associate or bachelor's degree in business related field

Tools

POS system

Intercom

LMS

Scanning equipment

Job description

WEIS is seeking a Customer Experience Manager to lead the front-end department, ensuring a smooth checkout and exceptional service. You will monitor cashier performance, implement programs, and guide associates to maintain accuracy and efficiency in daily store operations.

The role requires strong supervisory skills, training ability, and a focus on preventing losses while upholding company policies and safety standards in a bustling retail environment.