Customer Experience Strategy Manager

PwC; Dallas (TX); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical, dental, vision benefits

401(k)

Paid time off

Job summary

PwC is seeking a Service & Support Strategy Manager within Customer Consulting to lead customer-focused initiatives, design journey maps, and drive growth. You will coach teams, manage projects, and leverage data to improve experiences across client engagements.

With 5+ years of experience, you will influence solution delivery, embrace digital tooling, and ensure high-quality outcomes for diverse clients in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in relevant field.
• Proficiency in CX strategy and journey analysis.

Responsibilities

• Analyze client needs to develop customer-centric solutions that enhance experience.
• Design customer journey maps to create seamless, personalized experiences.
• Lead teams in planning and executing customer-related initiatives.
• Identify opportunities for business growth using analytical thinking.
• Manage customer data to improve engagement and retention strategies.
• Develop and implement customer satisfaction surveys for actionable insights.
• Collaborate with leadership to maintain quality and meet client expectations.
• Mentor team members to leverage strengths and improve performance.
• Embrace technology and innovation to enhance service delivery.
• Address conflicts and engage in critical conversations with stakeholders.
• Uphold professional and technical standards in client interactions.

Skills

CX Strategy

Customer Journey Analysis

AI-Human Collaboration

Customer Retention

Education

Bachelor's degree

Job description

PwC is seeking a Service & Support Strategy Manager within Customer Consulting to lead customer-focused initiatives, design journey maps, and drive growth. You will coach teams, manage projects, and leverage data to improve experiences across client engagements.

With 5+ years of experience, you will influence solution delivery, embrace digital tooling, and ensure high-quality outcomes for diverse clients in a fast-paced environment.