CX Strategy & Service Delivery Manager

PwC; Chicago (IL); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

PwC in Chicago is seeking a Service & Support Strategy Manager to lead customer-centric initiatives and drive growth within our Customer Consulting practice. You will analyze client needs, design journeys, and guide teams to deliver high-quality results with integrity and authentic leadership.

The role emphasizes leveraging technology, mentoring staff, and delivering seamless, personalized customer experiences while managing projects from planning to completion. Travel up to 60% is required.

Qualifications

• Bachelor's degree required.
• At least 5 years of experience in related fields.

Responsibilities

• Analyze client needs to develop customer-centric solutions.
• Design customer journey maps for seamless experiences.
• Lead teams in planning and executing customer initiatives.
• Mentor team members to improve performance.
• Identify opportunities to drive business growth.
• Manage customer data to enhance engagement and retention.
• Address conflicts and uphold professional standards.

Skills

CX Strategy

Customer Journey Analysis

AI-Human Collaboration

CRM & Retention

Analytical Thinking

Digital Tooling

Customer Data Management

Customer Segmentation

Education

Bachelor's degree

Job description

PwC in Chicago is seeking a Service & Support Strategy Manager to lead customer-centric initiatives and drive growth within our Customer Consulting practice. You will analyze client needs, design journeys, and guide teams to deliver high-quality results with integrity and authentic leadership.

The role emphasizes leveraging technology, mentoring staff, and delivering seamless, personalized customer experiences while managing projects from planning to completion. Travel up to 60% is required.