Customer Experience Strategy Manager

PwC; Los Angeles (CA); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Holidays

Vacation

Sick leave

Job summary

PwC seeks a Service & Support Strategy Manager within Customer Consulting to analyze client needs, design customer-centric solutions, and lead teams in strategic planning and execution. You will develop customer journey maps and actionable insights to elevate engagement and retention.

The role emphasizes leadership, coaching, and innovation, driving growth while maintaining integrity and professional standards in all client interactions. Compensation ranges with experience.

Qualifications

• Bachelor's degree required.
• 5+ years of experience required.

Responsibilities

• Analyze client needs to develop customer-centric solutions.
• Design customer journey maps for seamless experiences.
• Lead teams in strategic planning and execution.
• Identify opportunities for business growth.
• Coach and mentor team members to improve performance.
• Uphold professional standards in client interactions.

Skills

CX Strategy

CX Journey Analysis

AI Collaboration

CRM

Analytical Thinking

Digital Tools

CDM

Customer Segmentation

Team Leadership

Mentoring

Conflict Resolution

Education

Bachelor's degree

Job description

PwC seeks a Service & Support Strategy Manager within Customer Consulting to analyze client needs, design customer-centric solutions, and lead teams in strategic planning and execution. You will develop customer journey maps and actionable insights to elevate engagement and retention.

The role emphasizes leadership, coaching, and innovation, driving growth while maintaining integrity and professional standards in all client interactions. Compensation ranges with experience.