Customer Strategy & Experience Leader

PwC; San Francisco (CA); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Holiday pay

Vacation

Sick leave

Job summary

PwC in San Francisco is seeking a Service & Support Strategy Manager to shape customer-centric strategies and journeys. You will lead teams, coach staff, and drive initiatives that improve experience, engagement, and growth while upholding professional standards.

Responsibilities include analyzing client needs, creating journey maps, guiding delivery, and leveraging AI-human collaboration to enhance service delivery within PwC's Customer Consulting Practice.

Qualifications

• BS/BA or higher required.
• Minimum 5 years of relevant experience.
• Preferred study areas include Computer Engineering, CyberSecurity, CS, IT, MIS, or Computer Applications.

Responsibilities

• Analyze client needs to develop customer-centric solutions that enhance experience.
• Design customer journey maps for seamless, personalized experiences.
• Lead and mentor teams in planning and executing customer initiatives.
• Identify growth opportunities using analytical thinking.
• Manage customer data to improve engagement and retention.

Skills

CX Strategy

Customer Journey

Analytical Thinking

Leadership

Digital Tooling

Education

Bachelor's degree

Job description

PwC in San Francisco is seeking a Service & Support Strategy Manager to shape customer-centric strategies and journeys. You will lead teams, coach staff, and drive initiatives that improve experience, engagement, and growth while upholding professional standards.

Responsibilities include analyzing client needs, creating journey maps, guiding delivery, and leveraging AI-human collaboration to enhance service delivery within PwC's Customer Consulting Practice.