Customer Experience Strategy Manager

PwC; Charlotte (NC); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC is seeking a Service & Support Strategy Manager in the Customer Consulting practice to analyze client needs and design customer-centric solutions that drive growth. You will map customer journeys, lead teams, and mentor staff while leveraging AI-enabled collaboration to improve engagement and satisfaction.

As a Manager, you will plan and execute initiatives, address conflicts, and uphold high professional standards.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of experience.

Responsibilities

• Analyze client needs to develop customer-centric solutions.
• Design customer journey maps for seamless experiences.
• Lead teams in planning and executing customer initiatives.
• Identify opportunities to grow the business through analytics.
• Manage customer data to improve engagement and retention.
• Develop and implement customer satisfaction surveys.
• Mentor team members and foster high performance.
• Embrace technology and innovation to enhance service delivery.
• Uphold professional and technical standards in client interactions.

Skills

CX Strategy

Customer Journey Analysis

Leadership

Team Mentoring

Data-driven decision making

AI-Human Collaboration

CRM & retention

Digital tooling

Education

Bachelor's degree

Job description

PwC is seeking a Service & Support Strategy Manager in the Customer Consulting practice to analyze client needs and design customer-centric solutions that drive growth. You will map customer journeys, lead teams, and mentor staff while leveraging AI-enabled collaboration to improve engagement and satisfaction.

As a Manager, you will plan and execute initiatives, address conflicts, and uphold high professional standards.