Customer Experience & Store Support Associate

Michaels; Rio Rancho (NM); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Discount programs

Job summary

Michaels in Rio Rancho, NM is hiring a Store Team Member to deliver friendly customer service and help shoppers find products. You will handle checkout, participate in truck unloading and merchandising, and support omni-channel tasks like BOPIS and SFS to keep the store well-stocked and inviting.

Responsibilities include assisting customers, promoting the Rewards program and Private Label Credit Cards, and maintaining store recovery and SOP adherence while upholding safety standards in a

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Cross trained in Custom Framing selling and production.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Maintain store recovery and merchandise presentation; process returns and go-backs.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs; adhere to SOPs and company policies.

Skills

Retail experience

Customer Service

Cash handling

Team member

Job description

Michaels in Rio Rancho, NM is hiring a Store Team Member to deliver friendly customer service and help shoppers find products. You will handle checkout, participate in truck unloading and merchandising, and support omni-channel tasks like BOPIS and SFS to keep the store well-stocked and inviting.

Responsibilities include assisting customers, promoting the Rewards program and Private Label Credit Cards, and maintaining store recovery and SOP adherence while upholding safety standards in a