Customer Experience & Store Ops Leader

Five Below; Stafford (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below in Stafford, VA is seeking a store leadership role focused on customer service, training, and daily operations. You will oversee crew, provide coaching, and ensure a smooth checkout experience for guests.

The position requires a high school diploma, at least 1 year of management experience, and strong communication skills. A flexible schedule including days, evenings, weekends, and travel as needed is expected.

Qualifications

• Minimum one year of management experience.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced store environment.
• Creative thinker with problem-solving skills.
• Maintains composure under pressure.

Responsibilities

• Ensures crew members deliver WOW customer service through personal contact.
• Trains crew on the BEST customer service experience and fast, friendly checkout.
• Oversees daily store activities and ensures staff perform duties effectively.
• Assists with receiving, unpacking and organizing new stock for quick placement.
• Acts as Manager on Duty, overseeing store operations and staff management.
• Manages opening/closing procedures, cash handling, alarms, and daily readiness.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses through merchandising and service excellence.
• Collaborates with store leadership on merchandising and recovery of stock.
• Performs general store maintenance and upkeep.

Skills

High School Graduate

College experience preferred

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below in Stafford, VA is seeking a store leadership role focused on customer service, training, and daily operations. You will oversee crew, provide coaching, and ensure a smooth checkout experience for guests.

The position requires a high school diploma, at least 1 year of management experience, and strong communication skills. A flexible schedule including days, evenings, weekends, and travel as needed is expected.