Store Operations & Customer Experience Lead

Five Below; Hampton (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below in Hampton, VA is seeking a store leader to oversee daily operations, train crew, and ensure top‑tier customer service. You will manage opening/closing, assist with stock, and drive sales while maintaining a positive, high‑energy store environment.

The role requires at least 1 year of management experience, strong communication, and the ability to multi‑task in a fast‑paced retail setting. The position is hourly with a starting pay noted below.

Qualifications

• Minimum 1 year of management experience required.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.

Responsibilities

• Wown customers through personal contact and fast, friendly checkout.
• Oversee daily activities of store associates and training.
• Assist with receiving and organizing new stock for sales floor.
• Act as Manager on Duty and handle store operations and staff.
• Open/close duties including cash handling and security.
• Support onboarding and ongoing training for associates.
• Drive sales by optimizing merchandising and customer service.
• Collaborate with store leadership on merchandising and recovery.
• Perform store maintenance and cleanliness tasks.

Skills

Management experience

Customer service

Team leadership

Communication skills

Education

High School Diploma or equivalent

College experience preferred

Tools

POS system

Job description

Five Below in Hampton, VA is seeking a store leader to oversee daily operations, train crew, and ensure top‑tier customer service. You will manage opening/closing, assist with stock, and drive sales while maintaining a positive, high‑energy store environment.

The role requires at least 1 year of management experience, strong communication, and the ability to multi‑task in a fast‑paced retail setting. The position is hourly with a starting pay noted below.