Customer Experience & Store Ops Lead

fivebelow; East Hanover (NJ); On-site; USD 19,000 - 26,000; Part time

Job summary

Five Below in East Hanover, NJ is seeking a Manager-on-Duty/Store Supervisor to lead daily operations, supervise associates, and deliver a fast, friendly checkout experience.

You will oversee stock receiving, open/close procedures, training, and merchandising collaboration with leadership to boost sales while controlling costs. This hourly role starting at $16.42/hour requires 1 year of management experience and strong communication.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and service.
• Trains crew on the BEST customer service experience.
• Oversees daily store activities and staff performance.
• Assists with receiving, unpacking, and stocking.
• Acts as Manager on Duty, handling operations and staff.
• Opens/closes the store, secures cash, and ensures readiness.
• Supports onboarding and training of associates.
• Drives sales and controls expenses through merchandising and service.
• Partners with store leadership on merchandising and recovery.
• Performs store maintenance and housekeeping.

Skills

Verbal & Written Communication

Multi-tasking

Creative thinking

Stays calm under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in East Hanover, NJ is seeking a Manager-on-Duty/Store Supervisor to lead daily operations, supervise associates, and deliver a fast, friendly checkout experience.

You will oversee stock receiving, open/close procedures, training, and merchandising collaboration with leadership to boost sales while controlling costs. This hourly role starting at $16.42/hour requires 1 year of management experience and strong communication.