Customer Experience & Store Operations Lead

Five Below; Morristown (TN); On-site; USD 15,000 - 19,000; Full time

Job summary

Five Below is seeking a proactive crew leader in Morristown, TN who excels at customer service, coaching associates, and managing store operations. You will supervise daily activities, help with stock, and lead onboarding to boost performance.

The role requires flexibility for day/evening shifts, a fast-paced mindset, and a commitment to a WOW customer experience. Starting pay is $11.50 per hour.

Qualifications

• High school diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and composure under pressure.

Responsibilities

• Wow customers with personal contact and exceptional service.
• Train crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking, and stocking of new stock.
• Act as Manager on Duty and handle store operations and staff.
• Open or close the store, secure cash, and ensure daily readiness.
• Support onboarding and ongoing training to improve performance.
• Drive store sales and manage expenses through merchandising and service.

Skills

High School Grad

Management experience

Communication skills

Multi-tasking

Creativity

Pressure handling

Education

College experience

Job description

Five Below is seeking a proactive crew leader in Morristown, TN who excels at customer service, coaching associates, and managing store operations. You will supervise daily activities, help with stock, and lead onboarding to boost performance.

The role requires flexibility for day/evening shifts, a fast-paced mindset, and a commitment to a WOW customer experience. Starting pay is $11.50 per hour.