Store Operations & Customer Experience Lead

Five Below; Knoxville (TN); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Five Below in Knoxville, TN is seeking a Store Manager on Duty to lead daily store operations, oversee associates, and ensure a WOW customer experience. You will handle opening/closing duties, cash handling, and coaching the team to deliver fast, friendly service.

Starting at $11.50/hour, this hourly role requires strong communication, the ability to multi-task, and a willingness to work flexible hours including weekends and evenings. Five Below is an Equal Opportunity Employer.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Creative thinking to improve customer service and operations.
• Ability to maintain composure under pressure in a busy store.

Responsibilities

• Ensures crew members wow the customer through personal contact.
• Trains crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates and ensure high service standards.
• Assist with receiving, unpacking, and organizing new stock for quick placement.
• Act as Manager on Duty and oversee store operations, staff management, and issue resolution.
• Open/close the store, secure cash, lock doors, set alarms, and ensure smooth daily operation.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and staff performance.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

Job description

Five Below in Knoxville, TN is seeking a Store Manager on Duty to lead daily store operations, oversee associates, and ensure a WOW customer experience. You will handle opening/closing duties, cash handling, and coaching the team to deliver fast, friendly service.

Starting at $11.50/hour, this hourly role requires strong communication, the ability to multi-task, and a willingness to work flexible hours including weekends and evenings. Five Below is an Equal Opportunity Employer.