Customer Experience & Store Operations Lead

Five Below; North Olmsted (OH); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking an engaged store leader to supervise crew, train staff, and ensure a fast, friendly checkout experience. You will oversee daily operations, help with stock, and act as Manager on Duty to handle issues and security.

The role emphasizes selling, merchandising, and controlling costs while maintaining high customer service standards, with a starting hourly rate of $11.50. Flexible shifts and weekend work may be required.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and service.
• Trains crew on the BEST customer service experience for fast, friendly check-out.
• Oversees daily activities of store associates and ensures high service standards.
• Assists with receiving, unpacking and stocking for quick shelf placement.
• Acts as Manager on Duty, handling store operations, staff, and urgent issues.
• Opens or closes the store as needed, securing cash and alarms.
• Supports onboarding and ongoing training to improve performance.
• Drives store sales by optimizing merchandising, staffing and service.
• Partners with store leadership on merchandising and recovery.
• Performs maintenance tasks and keeps stock room organized.

Skills

Management experience

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Education

High School Diploma

College experience

Job description

Five Below is seeking an engaged store leader to supervise crew, train staff, and ensure a fast, friendly checkout experience. You will oversee daily operations, help with stock, and act as Manager on Duty to handle issues and security.

The role emphasizes selling, merchandising, and controlling costs while maintaining high customer service standards, with a starting hourly rate of $11.50. Flexible shifts and weekend work may be required.