Store Operations Lead — Customer Experience

Five Below; Chattanooga (TN); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking an energetic hourly Store Manager on Duty in Chattanooga. You will oversee daily store operations, lead crew performance, and ensure a WOW customer experience.

Responsibilities include opening/closing the store, onboarding new associates, and driving sales through effective merchandising and teamwork. This role requires flexibility for day/evening shifts and a friendly, proactive leadership style.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers; trains the crew on the BEST customer service experience.
• Oversee the daily activities of all store associates to ensure performance and customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, customer service, and urgent issues.
• Open or close the store, including cash handling, locking doors, alarms, and daily operations readiness.
• Support onboarding and ongoing training of associates on store policies and procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Maintain store maintenance tasks, including cleaning and stock room organization.

Skills

1+ year management experience

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Customer service

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is seeking an energetic hourly Store Manager on Duty in Chattanooga. You will oversee daily store operations, lead crew performance, and ensure a WOW customer experience.

Responsibilities include opening/closing the store, onboarding new associates, and driving sales through effective merchandising and teamwork. This role requires flexibility for day/evening shifts and a friendly, proactive leadership style.