Customer Experience & Store Operations Lead

Hyvee.io; Monticello (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service for every customer. You will lead by example, manage schedules, handle issues, and support merchandising and compliance in a fast-paced retail environment.

Ideal candidates have strong customer service focus, leadership ability, and a track record of developing people and delivering results.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Retail or customer service experience is helpful.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and learning their names.
• Lead by example and maintain positive employee relations storewide.
• Plan, prepare and adjust work schedules, assign duties, and ensure timely completion of tasks.
• Supervise and coordinate activities across departments or step in as needed.
• Address customer issues promptly and professionally to maintain satisfaction.
• Train staff on store policies and procedures and provide ongoing education.
• Evaluate employee performance and consider promotions, transfers, or dismissals.
• Enforce safety procedures to maintain a safe work environment.

Skills

Leadership

Customer service

Scheduling

Team development

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service for every customer. You will lead by example, manage schedules, handle issues, and support merchandising and compliance in a fast-paced retail environment.

Ideal candidates have strong customer service focus, leadership ability, and a track record of developing people and delivering results.