Customer Experience & Store Operations Lead

Five Below Inc; Annapolis (MD); On-site; USD 18,000 - 26,000; Part time

Job summary

Five Below in Annapolis, MD is seeking a capable store leader to wow customers and guide a team. You will train crew, oversee daily store activities, and ensure a smooth operation from receiving stock to closing procedures.

Ideal candidates have at least 1 year of management experience and strong communication. The role requires flexibility for day/evening/weekend shifts and a commitment to excellent customer service in a fast-paced retail environment.

Qualifications

• Minimum 1 year of management experience is required.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.

Responsibilities

• Ensures crew wow customers through personal contact.
• Trains crew on the BEST customer service experience for fast, friendly checkouts.
• Oversees daily activities of store associates and their performance.
• Assists with stocking and merchandising for efficient floor placement.
• Acts as Manager on Duty and handles store operations and safety.
• Opens/closes store, secures cash, and ensures daily readiness.
• Supports onboarding and ongoing training of associates.
• Drives sales and controls expenses via merchandising and service.
• Partners with store leadership on merchandising and recovery.
• Performs routine store maintenance and housekeeping.

Skills

Management experience

Excellent communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High school diploma or GED

College experience preferred

Job description

Five Below in Annapolis, MD is seeking a capable store leader to wow customers and guide a team. You will train crew, oversee daily store activities, and ensure a smooth operation from receiving stock to closing procedures.

Ideal candidates have at least 1 year of management experience and strong communication. The role requires flexibility for day/evening/weekend shifts and a commitment to excellent customer service in a fast-paced retail environment.