Customer Experience Store Manager

3M HEALTHCARE; Monroeville (Allegheny County); On-site; USD 58,000 - 78,000; Full time

Job summary

Michaels in Monroeville, PA, is seeking a Store Manager to deliver a customer-centric shopping experience by leading front-end operations and omnichannel processes while upholding our brand promises. You will supervise store conditions, drive KPIs, manage cash handling, inventory, training, and talent development; act as MOD and coordinate framing department when needed.

This role requires standing, lifting, and frequent movement. Hours may include nights, weekends and early mornings.

Qualifications

• Experience in retail management.
• Strong leadership and talent development skills.
• Excellent communication and customer service skills.

Responsibilities

• Ensure compliance with SOPs, company programs and laws; hold team accountable for store conditions and outcomes.
• Maintain front-end policies and procedures, achieve KPIs, and manage the team to reach individual role KPIs.
• Plan and lead execution of in-store and class events per Company programs.
• Execute shrink and safety programs.
• Assist with cash reconciliation, deposits and inventory processes, including RTV and ASN activities.
• Assist with onboarding of new team members.
• Train, observe, and coach the customer experience team to achieve results; participate in performance management.
• Serve as Manager on Duty and interact with others respectfully.
• Lead truck unloading and stocking to meet standards within budget.
• Cross-train in custom framing selling and production.
• For stores without a Framing Manager, deliver high-quality custom framing solutions by planning workload with Store Manager.

Skills

Retail management

Team leadership

Customer service

Store operations

Job description

Michaels in Monroeville, PA, is seeking a Store Manager to deliver a customer-centric shopping experience by leading front-end operations and omnichannel processes while upholding our brand promises. You will supervise store conditions, drive KPIs, manage cash handling, inventory, training, and talent development; act as MOD and coordinate framing department when needed.

This role requires standing, lifting, and frequent movement. Hours may include nights, weekends and early mornings.