Customer Experience Store Leader: Growth & Ops

Amazinggoodwill; Kendall Township, Northern (IL, KY); Hybrid; USD 51,000 - 77,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago in Yorkville, IL is seeking an Assistant Store Manager / Retail Customer Experience Manager. This role oversees donor and customer experiences, drives store productivity, and ensures sales and margin targets are met while maintaining brand standards.

Key duties include managing PGFR and seasonal sets, product rotation, staff coverage, cash controls, and analysis of reports to drive improvements. Requires strong leadership and a focus on customer service.

Qualifications

• Two years of college education or equivalent experience required.
• Minimum of 5 years' experience in retail or production setting.
• Forklift certification, if required at site.

Responsibilities

• Focus on store productivity to hit sales and margin targets.
• Oversee PGFR, seasonal sets, and merchandise on the sales floor.
• Manage product rotation for Softline goods and maintain stock flow.
• Provide coverage for donation and POS, monitor customer service levels.
• Ensure cash controls and proper data entry, coach as needed.
• Communicate policies and procedures and address team concerns.

Skills

Retail experience

Production setting experience

Education

Two years of college education

Tools

Forklift certification

Job description

Goodwill Greater Milwaukee & Chicago in Yorkville, IL is seeking an Assistant Store Manager / Retail Customer Experience Manager. This role oversees donor and customer experiences, drives store productivity, and ensures sales and margin targets are met while maintaining brand standards.

Key duties include managing PGFR and seasonal sets, product rotation, staff coverage, cash controls, and analysis of reports to drive improvements. Requires strong leadership and a focus on customer service.