Store Experience & Operations Manager

Amazinggoodwill; Romeoville (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Incentive plan

Benefits package

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Customer Experience Manager to lead store productivity, donor relations, and brand-compliant merchandising. You will oversee Front of House operations, PGFR, and seasonal sets, driving sales and margins while maintaining excellent customer service and proper cash controls.

The role requires strong leadership, data-driven decision making, and the ability to work across departments on long-term initiatives.

Qualifications

• Two years of college education or experience equivalency, and a minimum of 5 years' experience.
• Forklift certification, if required at site.
• Work varied schedule and flexible hours; at least two closing shifts per week and every other weekend as scheduled.
• Must have a working phone that allows for communication accessibility.
• Experience in retail and/or production setting.

Responsibilities

• Focus on store productivity goals while maximizing the value of all donations to achieve budgeted sales and margin through brand standards.
• Oversee Purchased Goods for Resale (PGFR), seasonal sets, and merchandise on sales floor, ensuring adherence to company brand standards.
• Oversee product rotation for Softline goods to ensure a continuous flow of new merchandise, aligned with seasonal sets and overall product availability.
• Support the oversight of associates and non‑exempt leadership providing adequate donation and/or POS coverage. Maintain customer service levels, donation coverage, sufficient flow of new quality product and store environment standards.
• Responsible for customer service experience, donor service, staff productivity, troubleshooting, and proper cash controls with the flexibility to also monitor the production and donation operation as needed.

Education

Two years of college education or experience equivalency

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Customer Experience Manager to lead store productivity, donor relations, and brand-compliant merchandising. You will oversee Front of House operations, PGFR, and seasonal sets, driving sales and margins while maintaining excellent customer service and proper cash controls.

The role requires strong leadership, data-driven decision making, and the ability to work across departments on long-term initiatives.