Customer Experience Store Lead

Five Below Inc; Mount Pleasant (SC); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below Inc. in Mount Pleasant, SC seeks an energetic manager-on-duty to lead store operations and guest experience. You will supervise crew, train staff on BEST customer service standards, and ensure smooth daily operations.

The role emphasizes strong communication, multitasking under pressure, and a proactive approach to merchandising, stock management, and loss prevention. Candidates should have a high school diploma and at least one year of management experience.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the customer through personal contact.
• Train the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of store associates to ensure performance and service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the floor.
• Act as Manager on Duty handling store operations, staff, and urgent issues.
• Open/close the store, secure cash, lock doors, set alarms, ensure daily readiness.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and manage expenses by optimizing merchandising and service.
• Collaborate with store leadership on merchandising and recovery strategies.
• Perform store maintenance tasks including cleaning and stock room upkeep.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below Inc. in Mount Pleasant, SC seeks an energetic manager-on-duty to lead store operations and guest experience. You will supervise crew, train staff on BEST customer service standards, and ensure smooth daily operations.

The role emphasizes strong communication, multitasking under pressure, and a proactive approach to merchandising, stock management, and loss prevention. Candidates should have a high school diploma and at least one year of management experience.