Customer Experience Specialist — Up to $23/hr + Bonuses

National Car Rental; Goleta (CA); On-site; USD 19,000 - 32,000; Full time

Job summary

National Car Rental is seeking a customer-focused associate in Goleta, CA, to provide outstanding service for rental inquiries, upsell optional products, and process documents accurately. The role requires one year of sales or customer service experience, a valid CA driver’s license, and open availability to work 40 hours per week including days, nights, weekends and holidays.

Candidates must be 18+, legally able to work in the United States, and able to navigate a fast-paced, customer-facing

Qualifications

• Must be at least 18 years old.
• Valid unrestricted California driver's license.
• High school diploma or GED.
• Minimum 1 year of sales or customer service experience.
• Authorized to work in the United States without company sponsorship now or in the future.
• Open availability for 40 hours/week including days, evenings, weekends and holidays.

Responsibilities

• Use approved sales and service techniques to assess customer needs.
• Offer optional products to meet customer wants and needs.
• Prepare rental and return documents accurately.
• Qualify customers using rental guidelines.
• Assist customers with directions and local information.
• Review rates and service charges with customers at rental.

Skills

Customer service

Sales ability

Education

High school Diploma/GED

Job description

National Car Rental is seeking a customer-focused associate in Goleta, CA, to provide outstanding service for rental inquiries, upsell optional products, and process documents accurately. The role requires one year of sales or customer service experience, a valid CA driver’s license, and open availability to work 40 hours per week including days, nights, weekends and holidays.

Candidates must be 18+, legally able to work in the United States, and able to navigate a fast-paced, customer-facing