Customer Experience Representative- Santa Barbara Airport

National Car Rental; Goleta (CA); On-site; USD 19,000 - 32,000; Full time

Job summary

National Car Rental is seeking a customer-focused associate in Goleta, CA, to provide outstanding service for rental inquiries, upsell optional products, and process documents accurately. The role requires one year of sales or customer service experience, a valid CA driver’s license, and open availability to work 40 hours per week including days, nights, weekends and holidays.

Candidates must be 18+, legally able to work in the United States, and able to navigate a fast-paced, customer-facing

Qualifications

• Must be at least 18 years old.
• Valid unrestricted California driver's license.
• High school diploma or GED.
• Minimum 1 year of sales or customer service experience.
• Authorized to work in the United States without company sponsorship now or in the future.
• Open availability for 40 hours/week including days, evenings, weekends and holidays.

Responsibilities

• Use approved sales and service techniques to assess customer needs.
• Offer optional products to meet customer wants and needs.
• Prepare rental and return documents accurately.
• Qualify customers using rental guidelines.
• Assist customers with directions and local information.
• Review rates and service charges with customers at rental.

Skills

Customer service

Sales ability

Education

High school Diploma/GED

Job description

Overview

• Must have open availability. Apart from religious observances, must be available to work 40 hours/week, have a flexible schedule, and able to work days, nights, weekends, and holidays**
• This position pays Up to $23.00/hour ($20/hour plus potential $3.00 per hour in bonuses) and benefits**

Overview

• Branch location: 500 James Fowler Rd. Santa Barbara, CA 93117**
• Must have open availability. Apart from religious observances, must be available to work 40 hours/week, have a flexible schedule, and able to work days, nights, weekends, and holidays**
• This position pays Up to $23.00/hour ($20/hour plus potential $3.00 per hour in bonuses) and benefits**

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Responsibilities

• Use company approved sales and service techniques when determining customer needs
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• This position requires a valid unrestricted California driver's license
• Must have an High school Diploma/GED equivalent
• Must have a minimum of 1 year of sales experience or customer service experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must have open availability and able to work 40/hrs a week including days, evenings, weekends and holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.