Customer Experience Specialist - Transportation

RXO, Inc.; Marietta (MS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

Job summary

RXO, Inc. is seeking a Customer Care Specialist to deliver excellent service to internal and external customers across our North American network. You will own customer needs, coordinate internally, and ensure accurate data entry for every interaction.

Candidates should have at least 1 year of related experience, proficiency with Microsoft Office, and familiarity with CRM tools such as Salesforce. We value problem-solving, responsiveness, and a collaborative team mindset. RXO, Inc.

Qualifications

• 1 year of related work experience.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications.
• Familiarity with CRM technology (e.g., Salesforce).
• Ability to identify and implement continuous improvement solutions.

Responsibilities

• Take ownership of customer needs and work internally on behalf of the customer.
• Identify causes of problems and take appropriate resolution steps.
• Respond to customer inquiries promptly.
• Escalate issues appropriately.
• Enter data accurately for all customer interactions.

Skills

Customer service

Data entry

CRM familiarity

MS Office

Education

High school diploma or equivalent

Tools

Salesforce.com

Job description

RXO, Inc. is seeking a Customer Care Specialist to deliver excellent service to internal and external customers across our North American network. You will own customer needs, coordinate internally, and ensure accurate data entry for every interaction.

Candidates should have at least 1 year of related experience, proficiency with Microsoft Office, and familiarity with CRM tools such as Salesforce. We value problem-solving, responsiveness, and a collaborative team mindset. RXO, Inc.