Specialist, Customer Care

RXO, Inc.; Marietta (GA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking a Customer Care Specialist to deliver exceptional service to internal and external customers. You will work with a supportive team and use RXO’s tools to resolve issues, document interactions, and ensure accurate data entry for each contact.

The role emphasizes ownership, timely responses, problem resolution, and collaboration with other teams to continuously improve customer outcomes.

Qualifications

• 1 year of related work experience.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel).
• Familiarity with CRM technology, e.g., Salesforce.com.

Responsibilities

• Take ownership of customer needs and work internally on behalf of the customer.
• Identify the causes of problems and take appropriate resolution steps.
• Respond to customer inquiries promptly.
• Escalate issues appropriately.
• Enter data accurately for all customer interactions.

Skills

Customer service

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Salesforce.com

Job description

"

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and external customers. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

What Your Day-to-day Will Look Like

• Take ownership of customer needs and work internally on behalf of the customer
• Identify the causes of problems and take appropriate resolution steps
• Respond to customer inquiries promptly
• Escalate issues appropriately
• Enter data accurately for all customer interactions

At a Minimum, You’ll Need

• 1 year of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications

It’d Be Great If You Also Have

• High school diploma or equivalent
• 3 years of customer service experience
• 1 year of transportation industry experience
• Availability to work a variety of shifts
• Familiarity with CRM technology, e.g., Salesforce.com
• Ability to identify and help implement continuous improvement solutions
• Ability to understand instructions and pre-established guidelines to perform required tasks

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

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