Customer Experience Supervisor: Lead, Coach & Elevate CX

Allergan Aesthetics, an AbbVie Company; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) retirement plan

Bonus incentive programs

Job summary

Allergan Aesthetics, an AbbVie company, in Austin, TX, is seeking a Customer Experience Supervisor to lead a medium-sized CX team and ensure excellence in every customer interaction. You will set goals, coach staff, and collaborate with trainers to continually improve training and outcomes.

Strong communication, change leadership, and a background in healthcare devices or pharma are valued. This role emphasizes scheduling, prioritization, and compliance with AbbVie policies while driving

Qualifications

• 2–3 years’ experience leading people in a customer service or customer-facing environment.
• Experience managing and executing continuous improvement projects.
• Effective communication skills (presentation, document writing, coaching).
• Experience with SAP, CRM, or business systems preferred.
• Experience in medical device or pharmaceutical industries strongly preferred.

Responsibilities

• Fosters team growth by building relationships and delivering a positive customer experience.
• Sets performance goals, coaches, develops, and trains team.
• Creates bench strength and career progression using the CXR Career Blue Print.
• Leads initiatives without day-to-day supervision and prioritizes deadlines.
• Maintains attention to detail and follows through on execution.
• Solves problems using established practices and precedent.
• Takes initiative and makes independent, timely decisions.
• Communicates effectively verbally and in writing.
• Collaborates with Trainers to improve Training Curriculum and experience.
• Coordinates with external temp/contingent agencies as needed.
• Maintains knowledge of own discipline and organization processes.
• Complies with AbbVie requirements and regulatory policies.

Skills

People leadership

Customer service

Communication

Process improvement

Education

University degree

Tools

SAP

CRM

Microsoft Office

Job description

Allergan Aesthetics, an AbbVie company, in Austin, TX, is seeking a Customer Experience Supervisor to lead a medium-sized CX team and ensure excellence in every customer interaction. You will set goals, coach staff, and collaborate with trainers to continually improve training and outcomes.

Strong communication, change leadership, and a background in healthcare devices or pharma are valued. This role emphasizes scheduling, prioritization, and compliance with AbbVie policies while driving