Remote Customer Experience Specialist – Loyalty Program

AbbVie; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

AbbVie’s Allergan Aesthetics division is seeking Allē Customer Experience Representatives (CXR) to handle inbound calls, chat, and emails for our premier loyalty program. You will serve patients, healthcare providers, and AbbVie colleagues, delivering accurate, timely assistance.

In this remote role, you will develop product knowledge, assist with eligibility and registration, and collaborate with cross‑functional teams to resolve issues while maintaining high service standards.

Qualifications

• High School Diploma or equivalent experience.
• 1–2 years in professional customer service.
• Experience in a Contact Center environment preferred.

Responsibilities

• Provide excellent service through phone, chat and email.
• Help customers with program eligibility and registration, program rules, website and mobile app navigation, password resets, general product information, and redeeming rewards.
• Develop and maintain an in-depth knowledge of Allē and proactively highlight the benefits of promotions, program perks and platform features for patients and practices.
• Resolve technical issues and questions, acting as a liaison between the customer and our Technical Product Support (Tier 2) team.
• Keep detailed records of interactions, inquiries, complaints, comments, and actions taken.
• Collaborate with cross‑functional teams to address customer issues and enhance the customer experience.
• Maintain strong adherence to service level, quality and customer satisfaction metrics.

Skills

Customer service

Multichannel support

Adaptability

Attention to detail

Time management

Communication skills

Technical literacy

Education

High School Diploma or equivalent

Tools

SAP

Salesforce

NICE inContact

Microsoft Office

Google Suite

Job description

AbbVie’s Allergan Aesthetics division is seeking Allē Customer Experience Representatives (CXR) to handle inbound calls, chat, and emails for our premier loyalty program. You will serve patients, healthcare providers, and AbbVie colleagues, delivering accurate, timely assistance.

In this remote role, you will develop product knowledge, assist with eligibility and registration, and collaborate with cross‑functional teams to resolve issues while maintaining high service standards.