Customer Experience Representative I

Allergan Aesthetics, an AbbVie Company; Austin (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Medical/Dental/Vision insurance

Job summary

Allergan Aesthetics, an AbbVie Company, is looking for a Customer Experience Representative in Austin, Texas. This role involves supporting the Therapeutic department by handling calls and emails, processing orders, and building relationships with healthcare providers.

Suitable candidates should have 2-4 years of customer service experience and effective communication skills. You will manage multiple interactions daily and resolve inquiries professionally. The job offers a comprehensive benefits package including medical insurance and paid time off.

Qualifications

• 2-4 years of Customer Service experience, preferably in a Contact Center environment.
• Attention to detail and ability to multitask.
• Effective communication skills.

Responsibilities

• Manage 50-100 call and email interactions per day.
• Use critical thinking skills to resolve inquiries and meet service levels.
• Deliver an excellent customer experience while acting in a professional manner.

Skills

Customer Service Experience

MS Office

Communication Skills

Education

Associate Degree or High School Diploma

Tools

SAP

CRM

Salesforce

Job description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

Customer Experience Representatives (CXR) that support the Therapeutic department receive calls and emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders for the Botox Therapeutic businesses. CXRs serve as first‑line representatives responsible for handling inbound/outbound call and email inquiries, processing transactions, and acting as subject matter experts as needed. They are responsible for order processing and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.

Responsibilities

• Manage 50‑100 call and email interactions per day, including inbound and outbound calls and emails. Interactions include product orders, delivery status updates, and resolution of call inquiries.
• Use critical thinking skills to resolve inquiries and meet service levels.
• Partner with sales and other operational departments to provide exceptional customer service within designated service levels, completing order transactions and other informational call follow‑ups.
• Deliver an excellent customer experience while acting in a professional and courteous manner.

Requirements

• 2‑4 years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience.

Key AbbVie Competencies

• Positive "all for one" approach to team deliverables and priorities.
• Builds strong relationships to enable higher performance.
• Learns fast, grasps the essence, and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and is open to suggestions.

Desired Skills

• SAP, CRM, Salesforce, or Business Systems experience preferred.
• Medical Device or Pharmaceutical experience strongly preferred.

Education

• Associate Degree OR High School Diploma and equivalent relevant experience.

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and the Company may ultimately pay more or less than the posted range.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short‑term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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