Customer Experience Specialist — Tech & Services Expert

Apple; Danbury (CT); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock purchase plan discount

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail in Danbury is seeking a Specialist to build brand loyalty by delivering a unique customer service experience. You’ll ask questions to tailor recommendations, helping owners get the most from their Apple products and services. Stay current on offerings and assist peers across the store with knowledge sharing.

We value curiosity, learning, and an inclusive environment, and you’ll help uphold Apple’s commitment to diversity and accessibility in daily work.

Qualifications

• Availability to work evenings, weekends and holidays in-store.
• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs and communicate them.
• Thrives in a fast-paced environment with multiple customers.
• Works well in a team and learns from others.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge about Apple products and ownership opportunities.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and learning.
• Demonstrate Apple’s values of inclusion and diversity daily.

Skills

Customer service

Product knowledge

Personalization

Multi-tasking

Teamwork

Curiosity

Learning

Job description

Apple Retail in Danbury is seeking a Specialist to build brand loyalty by delivering a unique customer service experience. You’ll ask questions to tailor recommendations, helping owners get the most from their Apple products and services. Stay current on offerings and assist peers across the store with knowledge sharing.

We value curiosity, learning, and an inclusive environment, and you’ll help uphold Apple’s commitment to diversity and accessibility in daily work.