Problem-Solving Customer Support Specialist

InteLogix; Utah; On-site; USD 12,501 - 17,805; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a candidate who thrives on problem solving and helping people nationwide. This full-time role focuses on customer interaction, problem solving, and delivering solutions via phone and digital channels.

Training is provided, and the position supports work-from-home arrangements. The role emphasizes clear communication, active listening, and disciplined time management to handle orders, payments, and customer inquiries.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent required.
• Call Center or Collections experience preferred and basic knowledge of data entry.
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing.
• Deal with difficult interactions with customers.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing best-in-class customer experience.
• Superb attendance, so you can be there when our customers need us.
• Internet speed of at least 10 Mbps download and 5 Mbps upload (Speed Test results required).
• Dedicated workspace free from distractions.

Responsibilities

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary.
• Negotiate/Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client.
• Attempt to collect on all balances using excellent negotiation skills.
• Document all account handling activity concisely and accurately on the client systems.
• Educate potential on identity documents and next steps.
• Educate customers on account status and payment options.
• Additional duties as assigned by the client or Management.

Skills

Communication

Data entry

Phone skills

Multitasking

Education

High School Diploma

Job description

InteLogix is seeking a candidate who thrives on problem solving and helping people nationwide. This full-time role focuses on customer interaction, problem solving, and delivering solutions via phone and digital channels.

Training is provided, and the position supports work-from-home arrangements. The role emphasizes clear communication, active listening, and disciplined time management to handle orders, payments, and customer inquiries.