Customer Experience Specialist: Scheduling & Support

Raymour & Flanigan Furniture and Mattresses; Town of De Witt (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Annual breakfast prepared by owners

Job summary

Raymour & Flanigan Furniture and Mattresses in Town of De Witt is seeking a Customer Service Representative to enhance the customer shopping experience. You will bridge the gap between dream and reality by assisting customers with their purchases, scheduling deliveries, and managing payments.

The ideal candidate has strong communication skills, effective listening, and the ability to multi-task. Flexibility in working a retail schedule that includes nights, weekends, and holidays is required.

Raymour & Flanigan supports a diverse workplace and offers competitive compensation packages.

Qualifications

• Consistent, genuine, friendly, and professional service.
• Effective communication and organizational skills.
• Demonstrated ability to multi-task in a fast-paced environment.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Address customer questions and concerns professionally.
• Support sales and operations teams to advocate for customer satisfaction.

Skills

Effective communication

Interpersonal skills

Organizational skills

Excellent listening skills

Ability to multi-task

Job description

Raymour & Flanigan Furniture and Mattresses in Town of De Witt is seeking a Customer Service Representative to enhance the customer shopping experience. You will bridge the gap between dream and reality by assisting customers with their purchases, scheduling deliveries, and managing payments.

The ideal candidate has strong communication skills, effective listening, and the ability to multi-task. Flexibility in working a retail schedule that includes nights, weekends, and holidays is required.

Raymour & Flanigan supports a diverse workplace and offers competitive compensation packages.