Customer Experience Advocate | Flexible Schedule + Benefits

Raymour & Flanigan Furniture and Mattresses; Royersford (Montgomery County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Cross training

Annual breakfast prepared by owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support customers through delivery scheduling, payments, and issue resolution. The role emphasizes friendly, professional service and strong communication in a fast-paced retail environment.

You will work both independently and as part of a small team to ensure a seamless shopping experience and high customer satisfaction.

Qualifications

• Provide genuine, friendly, personable, and professional service.
• Excellent communication and interpersonal abilities.
• Strong listening skills and ability to multi-task in a fast-paced environment.
• Ability to resolve escalated customer issues effectively.
• Flexibility to work a retail schedule including days, nights, weekends, and holidays.

Responsibilities

• Assist customers with deliveries scheduling and payments.
• Bridge the gap between customers' dreams and reality by addressing questions and concerns.
• Work independently or in small teams to enhance the customer shopping experience.

Skills

Communication skills

Interpersonal skills

Organizational skills

Active listening

Multi-tasking

Customer advocacy

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support customers through delivery scheduling, payments, and issue resolution. The role emphasizes friendly, professional service and strong communication in a fast-paced retail environment.

You will work both independently and as part of a small team to ensure a seamless shopping experience and high customer satisfaction.