Customer Experience Specialist | Flexible Schedule & Benefits

Raymour & Flanigan Furniture and Mattresses; City of White Plains (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k with company match + profit share

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support customers through scheduling deliveries, handling payments and addressing questions. The role combines independent work with small-team collaboration to continuously improve the customer shopping experience.

You will provide friendly, professional service in a fast-paced retail environment, with opportunities for growth and participation in a comprehensive benefits package.

Qualifications

• Provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase.
• You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and acknowledging customer questions and concerns.
• You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Skills

Customer service

Communication

Multitasking

Organizational skills

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support customers through scheduling deliveries, handling payments and addressing questions. The role combines independent work with small-team collaboration to continuously improve the customer shopping experience.

You will provide friendly, professional service in a fast-paced retail environment, with opportunities for growth and participation in a comprehensive benefits package.