Customer Experience Specialist: Scheduling & Support

Infinity Home Services; Maryland; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Paid time off

Paid holidays

Life Insurance

401k with match

Job summary

Infinity Home Services in Maryland is seeking a Customer Service Representative to deliver outstanding service, convert inbound leads into scheduled appointments for our sales team, and support day-to-day office operations. You will report to the Customer Service Supervisor and work in a collaborative, agile environment focused on protecting communities from unscrupulous contractors.

This role requires 3+ years in a fast-paced, customer-focused setting, excellent communication, CRM and MS Office

Qualifications

• 3+ years of experience in a fast-paced, customer-focused environment.
• Proven ability to deliver exceptional customer service while managing multiple priorities.
• Strong verbal and written communication skills.
• Experience using Microsoft Office Suite and CRM platforms.
• Excellent organizational skills with multitasking and adaptability.
• Experience in home improvement industry preferred but not required.
• Full-time schedule Tuesday through Saturday.
• Travel up to 5%.

Responsibilities

• Answer inbound phone calls, assist walk-in customers, and respond to inquiries professionally and efficiently.
• Schedule and coordinate appointments for the sales team, optimizing calendars to maximize opportunities.
• Serve as the primary escalation point for complex customer concerns with professionalism and urgency.
• Support branch administrative operations, including document management, filing, and record maintenance.
• Assist with preparation of customer quotes, project proposals, contracts, and related docs.
• Collaborate with Sales, Production, and Marketing to relay customer feedback and drive service improvements.
• Maintain accurate customer records in CRM systems and company databases.

Skills

Customer service

Communication

Multitasking

CRM experience

MS Office

Problem solving

Scheduling/Coordination

Tools

CRM software

Microsoft Office

Job description

Infinity Home Services in Maryland is seeking a Customer Service Representative to deliver outstanding service, convert inbound leads into scheduled appointments for our sales team, and support day-to-day office operations. You will report to the Customer Service Supervisor and work in a collaborative, agile environment focused on protecting communities from unscrupulous contractors.

This role requires 3+ years in a fast-paced, customer-focused setting, excellent communication, CRM and MS Office