Customer Care & Dispatch Specialist

Supreme Service Today; Lansdowne (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

401(k) plan

Lots of training and growth opportunit

Paid holidays

Job summary

Supreme Service Today in Halethorpe, MD is hiring a full-time Customer Service Representative to field homeowner calls, schedule appointments, and dispatch technicians with prompt, reliable service.

The role requires 2+ years in customer service, familiarity with ServiceTitan, strong communication across phone, text, email, and internet, and ability to work independently while coordinating with technicians.

Qualifications

• At least 2 years of customer service experience.
• Familiarity with ServiceTitan platform.
• Excellent communication across phone, text, email, and online.
• Ability to schedule, answer questions, and troubleshoot.
• Ability to work with technicians to ensure satisfaction.

Responsibilities

• Answer calls and assess customer needs to provide quick solutions.
• Schedule appointments, organize sales calls, and dispatch technicians.
• Coordinate with customers and technicians to ensure service quality.
• Maintain attention to detail and follow-through to ensure excellent customer experience.

Skills

Customer service experience

Strong communication

Multitasking

Independent work

Bilingual

Tools

ServiceTitan Software Platform

Job description

Supreme Service Today in Halethorpe, MD is hiring a full-time Customer Service Representative to field homeowner calls, schedule appointments, and dispatch technicians with prompt, reliable service.

The role requires 2+ years in customer service, familiarity with ServiceTitan, strong communication across phone, text, email, and internet, and ability to work independently while coordinating with technicians.