Customer Service & Appointment Scheduling Specialist

Infinity Home Services; Griswold (CT); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision coverage

PTO

Paid Holidays

Life Insurance

401k with match

Descripción de la vacante

Infinity Home Services in Griswold, CT is seeking a Customer Service Representative to convert inbound leads into scheduled appointments, support customers through their journey, and coordinate with sales. You will report to the Customer Service Supervisor and help maintain smooth day-to-day office operations.

Join a collaborative, growth-oriented team focused on protecting communities from unscrupulous contractors.

Formación

• 3+ years of experience in a fast-paced, customer-focused environment.
• Strong verbal and written communication skills.
• Experience using Microsoft Office Suite and CRM platforms.
• Ability to travel up to 5% of the time.

Responsabilidades

• Deliver exceptional customer service by answering inbound phone calls, assisting walk-in customers, and responding to inquiries professionally and efficiently.
• Schedule and coordinate appointments for the sales team, ensuring calendars are optimized to maximize sales opportunities.
• Serve as the primary escalation point for complex customer concerns, resolving issues with professionalism, empathy, and urgency.
• Support branch administrative operations, including document management, filing, correspondence, and record maintenance.
• Assist with the preparation of customer quotes, project proposals, contracts, and related documentation.
• Collaborate with Sales, Production, and Marketing teams to communicate customer feedback and identify opportunities for continuous service improvement.
• Maintain accurate customer records and interactions within CRM systems and company databases.

Conocimientos

Customer service

Communication

CRM experience

MS Office

Herramientas

CRM platforms

Microsoft Office Suite

Descripción del empleo

Infinity Home Services in Griswold, CT is seeking a Customer Service Representative to convert inbound leads into scheduled appointments, support customers through their journey, and coordinate with sales. You will report to the Customer Service Supervisor and help maintain smooth day-to-day office operations.

Join a collaborative, growth-oriented team focused on protecting communities from unscrupulous contractors.