Customer Experience Specialist - Scheduling & Support

HomeTeam Pest Defense; Chesapeake (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

HomePro Pest Control is seeking a Customer Service Specialist to field inquiries, schedule service visits, and coordinate routes from our office during normal business hours. You will advance customer satisfaction with empathy, accuracy, and a service mindset while maintaining secure customer data.

The role emphasizes scheduling efficiency, strong communication, and adherence to privacy and quality standards, with a comprehensive benefits package included.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate needs with active listening.
• Maintain and update customer database with accurate information.

Skills

Customer service

Interpersonal communication

Time management

Attention to detail

Office software

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

HomePro Pest Control is seeking a Customer Service Specialist to field inquiries, schedule service visits, and coordinate routes from our office during normal business hours. You will advance customer satisfaction with empathy, accuracy, and a service mindset while maintaining secure customer data.

The role emphasizes scheduling efficiency, strong communication, and adherence to privacy and quality standards, with a comprehensive benefits package included.