Customer Experience Pro | Service & Support

HomeTeam Pest Defense, Inc.; Charlotte (NC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with company match

Life & AD&D insurance

Paid time off

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative to greet customers, provide information, and schedule services. You will handle inquiries, resolve issues, and process billing with a friendly, professional demeanor.

The role emphasizes accurate record keeping, teamwork, and using Route Point software to coordinate pest control services. Benefits and a supportive environment are highlighted in the posting.

Qualifications

• 1 year of customer service experience required.
• Basic / entry level computer skills.
• Ability to use company telephone features.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing and schedule service.
• Interact with customers using Route Point software to schedule pest/building services.
• Resolve invoices and billing questions and maintain customer files.
• Escalate inquiries to managers when appropriate.

Skills

Customer service

Telephone etiquette

Computer basics

Education

High school diploma or GED

Tools

Route Point

Job description

HomeTeam Pest Defense, Inc. is seeking a Customer Service Representative to greet customers, provide information, and schedule services. You will handle inquiries, resolve issues, and process billing with a friendly, professional demeanor.

The role emphasizes accurate record keeping, teamwork, and using Route Point software to coordinate pest control services. Benefits and a supportive environment are highlighted in the posting.