Customer Experience Specialist—Scheduling & Service Excellence

Northwest Exterminating; Chesapeake (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off & Holidays

Employee discounts

Tuition reimbursement

Job summary

HomePro Pest Control is hiring a Customer Service Specialist to support our Chesapeake, VA operations. This onsite role focuses on delivering exceptional service, scheduling visits, and improving routing efficiency. You will handle calls, update customer records, and help maintain high customer satisfaction.

You will work from our office during regular business hours, using Windows-based systems and training provided. Competitive benefits and a collaborative team environment are offered.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

Responsibilities

• This role is based onsite and requires working from our office location during regular business hours.
• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate needs using active listening.
• Maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales

Interpersonal communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Windows/Web-based systems

Job description

HomePro Pest Control is hiring a Customer Service Specialist to support our Chesapeake, VA operations. This onsite role focuses on delivering exceptional service, scheduling visits, and improving routing efficiency. You will handle calls, update customer records, and help maintain high customer satisfaction.

You will work from our office during regular business hours, using Windows-based systems and training provided. Competitive benefits and a collaborative team environment are offered.